Principles of Communication

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Course Overview

When working in the adult social care sector, communicating is essential to develop your
understanding of a service user's needs, so you can provide them with the support they require.
If the information exchanged is inaccurate or misleading, mistakes can be made which can result in
ineffective care and a negative view of the service. Professionals will form many different
relationships in their work. Some will be formal and others more informal.
Whoever you are communicating with and whatever the method you use it is essential that you
make sure your communication is appropriate and effective.

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Course Content

This course covers some of the different ways of communication, how to identify barriers to
communication and how to reduce these, making sure the person you are communicating with
understands what you are communicating, how to get help with communication issues and much
more.

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Course Duration

75 mins

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Course Certification

Approved by CPD

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