Frequently Asked Questions

Certificates are normally processed with 28 working days, some awarding bodies, like Highfield / City & Guilds, may take longer.

The certificate will go to the person who booked the course.

Your booking confirmation includes timings on the Joining Instructions which includes what you need to bring on the day. If your employer booked this for you, please ask them for these details.

Yes, parking is available at all our Training Centres, please refer to joining instructions for more information.

No food is provided. Refreshments will be available during breaktimes.

Please contact us as soon as you know you will not be able to attend as the quicker you advise us the better. However, cost may be incurred depending on the changes being made.

Please refer to your Terms & Conditions for the full details on our cancellation/amendment policy -  Click here

Name changes are free of charge. Please advised of any changes before the start of the course.

If the course you require is available on our website you can book this here and all joining instructions will be then emailed over to yourself, or you can email the booking team on training@onestopsafetytraining.com who can make the booking for you.

If you can’t find the course you are looking for or have any questions regarding a course you have seen please contact us on 08081686788 or email your requirements over to training@onestopsafetytraining.com

This can also be done via live chat.

Your Joining Instructions will provide the information on what you are required to bring to your course. This may include PPE such as safety boots, a hard hat or gloves, depending on the type of course you’re attending. Some courses may also require photo ID.

Please ensure you read these prior to attending to make sure you are prepared for your training.

Please let us know as soon as possible so we can make suitable arrangements to support your needs.

If you require any reasonable adjustments, speak to a member of our team who will be happy to help. Some courses may be complex, so early notification is essential to ensure we can accommodate your requirements effectively.

We’re often asked whether translators can attend our courses. While some awarding bodies have specific rules regarding the use of translators, we do allow impartial translators on some of our courses and will do our best to accommodate your needs wherever possible.

If you would like to bring a translator with you, please contact a member of our team on 0808 168 6788 to discuss this further.

We understand that language can sometimes be a barrier. While some awarding bodies allow test papers to be provided in different languages, this depends on the specific course and qualification.

If you require a translated test paper, please contact our team as early as possible on 0808 168 6788, so we can check the options available and make the necessary arrangements where possible.

Please contact our team on 08081686788 or training@onestopsafetytraining.com who can help you find the course you are looking for as we work with numerous trusted training providers throughout the UK.

Extra courses and dates are being continuously added.

Yes – in many cases, we can deliver training directly at your premises. If you would prefer onsite training, please get in touch with our team to discuss your requirements and check availability. We'll do our best to accommodate your request wherever possible.

Absolutely, please contact our team on 08081686788 or via email training@onestopsafetytraining.com who will gladly check the availability and cost for this.

Yes – we offer a range of courses over the weekend, and many of our open courses are scheduled accordingly. You can view current availability on our website.

If the available dates don’t meet your needs, or if you’re looking to make a group booking, please contact us on 0808 168 6788 or  email training@onestopsafetytraining.com – we’ll be happy to help.

All courses must be paid for prior to the start of the course.

You can book and pay online.

You can book by phone 08081686788 or via email training@onestopsafetytraining.com then pay by card over the phone or via BACs