Conflict Resolution in the Workplace
Course Overview
Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.
Course Content
Research from Acas puts the cost of workplace conflict in the UK at around £28.5 billion each year. It also estimates that up to 20% of leaders' time is spent dealing with conflict, and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
Conflict resolution training online starts by explaining what constitutes conflict in the workplace, before moving on to look at some of the most common causes and the effects this can have on the workforce.
The course covers the stages and build-up to a workplace conflict, giving staff a way to recognise escalation early, rather than only responding once a dispute is already serious.
Conflict resolution training online contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build-up, giving staff practical tools for different points in a dispute, rather than a single one-size-fits-all approach.
The course finishes by exploring how effective management of conflict can result in positive outcomes in the workplace, so staff see conflict resolution as an opportunity, rather than only damage control.
Anyone in a management or supervisory role, or anyone who wants practical tools for resolving workplace conflict.
How much does workplace conflict cost UK businesses? Research from Acas estimates the cost at around £28.5 billion each year.
Does this course cover techniques for different stages of conflict? Yes, it contains modules outlining conflict resolution techniques that can be applied at any stage of the build-up to conflict.
How long does this course take? 45 minutes, completed online.
Course Duration
45 mins
Course Certification
Approved by CPD, Institute of Hospitality & IIRSM
